Refund & Cancellation Policy
This Refund & Cancellation Policy governs purchases made on seminara.online, including recurring subscriptions, prepaid minute refill packs, and programmatic checkout transactions processed by Omni AI Club Private Limited.
1. Introduction & Overview
Seminara provides high-performance computing infrastructure, including sub-second WebRTC audio rooms, neural speech synthesis, and real-time LLM inference. Because compute capacity and voice synthesis pipelines are provisioned instantaneously upon session creation, our refund policy reflects the immediate consumption of real-world server resources.
2. Consumed Presentation Minutes
Presentation minutes are metered and deducted in real time as live rooms operate. Once a presentation session has initiated and audio minutes have been consumed, those minutes are strictly non-refundable. This includes sessions where attendee attendance was lower than anticipated or where local host network interruptions occurred.
3. Prepaid Minute Packs (No Expiration)
Prepaid minute refill packs purchased for your account never expire. They remain permanently credited to your account balance until actively consumed in live presentations or test rehearsals. Unused minute packs may be refunded within 14 days of purchase provided zero minutes from that pack have been drawn upon.
4. Subscriptions & Cancellation Policy
You may cancel your recurring monthly or annual subscription at any time through your billing settings. Your plan remains fully active until the end of your current prepaid billing period. Subscription renewals are non-refundable once the new billing cycle commences.
5. EU/UK Statutory Withdrawal Waiver
If you are a consumer in the European Union or United Kingdom, you acknowledge that by provisioning a live presentation session or initiating audio synthesis within the statutory 14-day withdrawal period, you expressly request immediate digital performance and waive your right of withdrawal once digital execution begins.
6. Service Outages & Replacement Credits
If a scheduled presentation drops or fails due directly to a verified, platform-side infrastructure outage on Seminara’s network, we will replenish 100% of the lost presentation minutes back to your account balance upon request.
7. Chargeback Policy & Dispute Resolution
If you notice an unexpected charge, please reach out to our billing team prior to contacting your bank. In cases of fraudulent or unjustified chargebacks, the affected account and API credentials will be suspended pending dispute review.
8. Contact Us & Submitting Credit Requests
To submit a billing inquiry or report an outage-related session disruption, contact our team:
Omni AI Club Private Limited
Email: shivamselam@seminara.online
Please include your account email, session ID, and transaction reference. Requests are processed within 2–3 business days.
Seminara is operated by Omni AI Club Private Limited (Bokajan, Karbi Anglong, Assam, India, 782480). Official legal notices and inquiries should be sent to shivamselam@seminara.online.